Schindler National Call Centre
Always at your service - 24 hrs a day, 365 days of the year!
If you have a problem with your elevator/escalator please dial the National Call Centre Sharecall Number - 0860 102513 for a friendly and efficient service.
We would also like to reassure our clients that, in case of PABX system failure, we have direct Telkom lines connected to a back up Sharecall number - 0860 102923.
When a client phones in, they will be asked relevant questions which are necessary in order to despatch calls out correctly. This information is logged directly into the computer and at the same time monitors "real times" for the progress of the call out.
Once the information is completed by the operator, the client will receive a reference number from the Call Centre Operator as confirmation of their request. The call will then be despatched immediately to the responsible technician via cell phone.
We pride ourselves in our positive feedback and our very favourable Service Levels achieved since the start of our National Call Centre in 2002.
